Not affiliated with Tavern on the Green in Central Park in New York City

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Order Status
Can I fax, telephone or mail in my order?
  At this time we are only accepting orders online or through the mail. We may provide additional means of ordering in the near future.
How do I know that my order has been received by TavernDirect.com?
 

When you place your order online, you will immediately receive an email thanking you for your order and a six-digit order confirmation number. Your order is transmitted directly to our secure servers, where it is processed by our dedicated sales associates during normal business hours. (Monday - Friday from 8:00 a.m. to 5:30 p.m.)

Should you not receive this confirmation email, your order probably has not been properly received and processed. In this unlikely event, please contact us by email at CustomerService@TavernDirect.com

All orders through the mail are confirmed by email or by telephone.

If there are any problems with the fulfillment of your order, one of our Associates will contact you by telephone or email, advise you of the problem and provide fully acceptable solution.

How do I place my order?
  The simplest and most efficient way to order is through the TavernDirect.com Online Store. Simply add the items you want to your shopping cart and then follow our easy step-by-step checkout procedure.
What happens if an item is back-ordered / out-of-stock?
 

If an item is temporarily out of stock, we normally will advise you of it by posting an "Out-of-Stock" indicator directly on our website. However, if you place an order for an item for which we are temporarily out of stock, we will contact you by email or telephone. You will have the option to back-order, substitute or cancel the item at that time.

Has my order shipped?
  Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
  Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
  Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.